I was in a client meeting a few days ago when he told me, “I like coming in to see you as I feel comfortable talking to you and you take time with me to explain things.” A rare compliment but one sufficient to make you think you must be doing something right in these
But that’s the thing. When you are acting for a range of clients some who are big, some who are small, you come to recognise those of them who need the reassurance that they are doing things correctly as they develop their growing business or those who need support in grasping a point that may change their fortunes for the future. Of
I recognise that some of my clients might feel, “I can’t ask Nick that as we’ve already discussed it” or “he will expect me to already know it” but I also appreciate that without getting it clear in their minds, doubts will develop that might prove to be harmful in the medium term. For this
If the client is happier to ask them, they either get the answer straight back or find their way to me either directly or indirectly, as it wasn’t such a silly question after all and I might have to give it some thought before answering. The key is encouraging our client to ask rather than suffering in silence.
As you probably appreciate, we make our money from charging our time so we do log a charge on the time card, but this doesn’t always make its way to the bill. I’m keen to tell new clients how we view these things. Ask a couple of questions during the year that
But if you have a specific area of concern then our mentoring support can be invaluable to you as it allows you to make a balanced decision with the aid of a listening ear guiding you towards the right answer and if dealt with correctly, should allow you to make more money or pay
Financial Mentoring doesn’t have to be a set programme of meetings or regular attendance at Board Meetings. In my mind, it’s an opportunity for you as a sole director or trader to dump out some of your frustrations to get an impartial view as to whether things should be changed. But don’t feel it’s mandatory to speak with us – after
And why is that? These days we’ve got out of the habit of reading and besides we’re far too busy for that with work and with Premier League action promised 7 days a week morning, noon and night shortly – frankly there just isn’t the time. On top of
Look, I’m with you on that one
I should also say at least a couple of times a week I sit down with Nigel or Sean and discuss some issue or other that I have. Normally over a 6 o’clock cup of tea as the day comes to an end and it feels good. You bond with your colleague and often they can’t come up easily with a better answer. As a practice, we have some clients that pop by regularly to have a cuppa and talk through an issue and others who are further afield telephone in to pick our brains.
We believe that some of our success is down to this availability and for our London clients, the lack of a London weighting on our charge out rates allows us to spend double the time than a city based firm would be able to with them developing a strategy. So if you have a nagging doubt or an issue that you want some certainty on before implementing, give us a try. As I say in my quotations, all of the Lambert Chapman partners are able to act as a sounding board to their clients and I don’t say these things lightly.
Financial Mentoring is an important aspect of our work and if you don’t feel that you are benefiting from it then please get in touch the next time you have an issue.
The views expressed in this article are the personal views of the Author and other professionals may express different views. They may not be the views of Lambert Chapman LLP. The material in the article cannot and should not be considered as exhaustive. Professional advice should be sought in connection with any of the issues contained in the article and the implementation of any actions.