In an era where we are told that obtaining testimonials from clients is important so that we can share them on our websites and social media, it is very satisfying to receive one which has not actually been requested from a grateful client.

Such an event happened to me recently (an increasingly rare event when everybody these days seems to be rushing around and has no time for anything), and even more pleasing as it related to a Corporate Finance transaction, i.e. the sale of a client’s company. Now we all know this can be a stressful period when you are trying to run your own company and at the same time sell your ‘little baby’, something that many clients will only do once in their working life.

What was particularly pleasing was the gratitude of the client was extended to the whole team, not just those that worked on the deal but also the support staff including the receptionists and telephonists, who “have been of the highest calibre”. As I say, most satisfying and something that I hope may be repeated in the coming years.

I reproduce the testimonial just so that I can read it again in full…

Dear Nigel,

Following the sale of our company, we would like to extend our gratitude to you and your team for all the work you have done for us. We would also like to thank Graham, Arran and Cara for their valued assistance in recent months.

In the thirty years Lambert Chapman have looked after us, we have found your services to be excellent at all times; professional yet friendly, very prompt and supportive. Everything has always been explained in a manner easily understood by us and both yourself and the whole team have been extremely thorough and personable throughout the years. As we are aware the first point of contact in any company is most important and we must not forget your receptionists and telephonists who have also been of the highest calibre.

We would have no hesitation whatsoever in recommending you to others and of course we will continue to use Lambert Chapman for our personal requirements.

It really has been a pleasure working with you and we look forward to seeing you in the future.

If you have any questions regarding this article, please contact the author or your local Lambert Chapman contact on 01376 326266.

Nigel Whittle - Lambert Chapman Senior Partner

> Posted by Nigel Whittle







Disclaimer: The views expressed in this article are the personal views of the Author and other professionals may express different views. They may not be the views of Lambert Chapman LLP. The material in the article cannot and should not be considered as exhaustive. Professional advice should be sought in connection with any of the issues contained in the article and the implementation of any actions.
Lambert Chapman Chartered Accountants

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